Service Support Programs
We offer 4 types of Product Service Support Programs and information is available on request.
Standard warranty:
Cutting plotter two (2) years after installation.
Inkjet Printer one (1) year after installation.
Installation Report need to submit in advance to have warranty.
Installation Report
Total Care for Mimaki Products:
Mimaki Australia is offering warranty programs. Available anytime for purchase from Mimaki Dealers before the Product Standard Warranty expires.
The aim of these programs is to make it more affordable for customers to maintain their Mimaki Printers. Optimum Product performance is maintained with the scheduled Preventive Maintenance. Customers will also have downtime reduced and no unexpected costly repair.
- The Total Care Warranties
include, at no additional cost to the Enduser other than the fee specified in clause 3.3:
(i) onsite repair services with labour and parts;
(ii) engineering hardware updates;
(iii) firmware and Software maintenance updates; and
(iv) preventive maintenance carried out on the following timing after expiration of the Standard Warranty Period:
(A) 1Year Total Care – 12th month; and
(B) 2Years Total Care – 12th and 24th months.
Out of warranty:
Customers may receive services from Mimaki Australia on a “Pay as you go” basis.
Outline of Product Service Support Programs
Since 1st Feb 2023, Product Support fee is below..
| Service Parts |
On-site repair labor |
Zone 1 | Zone 2 | Zone 3 | Zone 4 | Preventive maintenance (labor and PM parts) |
|
|---|---|---|---|---|---|---|---|
| Standard Warranty (12 months) |
Included | Included | Included | $368 | $473 | $578 | Actual Expense |
| Extended Warranty (Parts warranty) |
Included | $210/h + Half hour increment |
$263 | $368 | $473 | $578 | Actual Expense (12th&24th month) |
| Total Care | Included | Included | Included | $368 | $473 | $578 | Included (12th&24th month) |
| Out of Warranty | Actual cost | $210/h + Half hour increment |
$263 | $368 | $473 | $578 | Actual Expense |
Zone 1. Includes travel up to 90km radius from the City and the first hour of labour.
Zone 2. Includes travel up to 160km radius from the City and the first hour of labour.
Zone 3. Includes travel up to 240km radius from the City and the first hour of labour.
Zone 4. Includes travel over 240km radius from the City and the first hour of labour.
*but not limited to air fares, car hire, accommodation charges.