Support

Technical support page for Mimaki products including FAQs or OS/SW compatibility with our software products.

Service Support Programs

We offer 4 types of Product Service Support Programs and information is available on request.

Standard warranty:

Cutting plotter two (2) years after installation.
Inkjet Printer one (1) year after installation.

Installation Report need to submit in advance to have warranty.
https://jp.surveymonkey.com/r/mimaki-installation




Total Support and Extended Warranty (Parts warranty) for Mimaki Products:


Mimaki Australia is offering 2 extended warranty programs. Available anytime for purchase from Mimaki Dealers before the Product Standard Warranty expires.
The aim of these programs is to make it more affordable for customers to maintain their Mimaki Printers. Optimum Product performance is maintained with the scheduled Preventive Maintenance. Customers will also have downtime reduced and no unexpected costly repair.

  • The Total Support Warranties
    include, at no additional cost to the Enduser other than the fee specified in clause 3.3:
     (i) onsite repair services with labour and parts;
     (ii) engineering hardware updates;
     (iii) firmware and Software maintenance updates; and
     (iv) preventive maintenance carried out on the following timing after expiration of the Standard Warranty Period:
      (A) 1Year Total Support – 12th month; and
      (B) 2Years Total Support – 12th and 24th months.

  • Extended Warranty (Parts warranty)
    (a) The Parts Warranty is available to the JV150, the CJV150 and the CJV300 Series.
    (b) To extend the parts warranty, the end user needs purchase a preventive maintenance service for the 12th and 24th months after installation. The duration for the Parts Warranty can be up to two (2) years from the expiry date of the Standard Warranty Period. All claims under the Parts Warranty must be received and approved by Mimaki Australia.
    (c) Extended Warranty (Parts warranty):
     (i) Covers all parts excluding consumable items
     (ii) Excludes all labour costs, travel and expenses.



Out of warranty:


Customers may receive services from Mimaki Australia on a “Pay as you go” basis.




Outline of Product Service Support Programs


Since 1st March 2019, Product Support fee is below..

  Service
Parts
On-site
repair
labor
Zone 1 Zone 2 Zone 3 Zone 4 Preventive
maintenance
(labor and PM
parts)
Standard Warranty
(12 months)
Included Included Included $350.00 $450.00 $550.00 Actual Expense
Extended Warranty
(Parts warranty)
Included $200/h +
Half hour
increment
$250.00 $350.00 $450.00 $550.00 Actual Expense
(12th&24th month)
Total Support Included Included Included $350.00 $450.00 $550.00 Included
(12th&24th month)
Out of Warranty Actual cost $200/h +
Half hour
increment
$250.00 $350.00 $450.00 $550.00 Actual Expense

Zone 1. Includes travel up to 90km radius from the City and the first hour of labour.
Zone 2. Includes travel up to 160km radius from the City and the first hour of labour.
Zone 3. Includes travel up to 240km radius from the City and the first hour of labour.
Zone 4. Includes travel over 240km radius from the City and the first hour of labour.
*but not limited to air fares, car hire, accommodation charges.

More Details

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