Support

Technical support page for Mimaki products including FAQs or OS/SW compatibility with our software products.

Service Support Programs

We offer 4 types of Product Service Support Programs and information is available on request.

Standard warranty:

Cutting plotter two (2) years after installation.
Inkjet Printer one (1) year after installation.

Installation Report need to submit in advance to have warranty.


Installation Report




Total Care for Mimaki Products:


Mimaki Australia is offering warranty programs. Available anytime for purchase from Mimaki Dealers before the Product Standard Warranty expires.
The aim of these programs is to make it more affordable for customers to maintain their Mimaki Printers. Optimum Product performance is maintained with the scheduled Preventive Maintenance. Customers will also have downtime reduced and no unexpected costly repair.

  • The Total Care Warranties
    include, at no additional cost to the Enduser other than the fee specified in clause 3.3:
     (i) onsite repair services with labour and parts;
     (ii) engineering hardware updates;
     (iii) firmware and Software maintenance updates; and
     (iv) preventive maintenance carried out on the following timing after expiration of the Standard Warranty Period:
      (A) 1Year Total Care – 12th month; and
      (B) 2Years Total Care – 12th and 24th months.



Out of warranty:


Customers may receive services from Mimaki Australia on a “Pay as you go” basis.




Outline of Product Service Support Programs


Since 1st April 2025, Product Support fee is below..

  Parts Call out Labor PM service
Metro Non-Metro
Standard Warranty
(12 months)
Included Included $ 480 Included Actual Cost
Standard Warranty
(24 months)
Included Included $ 480 Included Included
(12 months)
Total Care - 5 years Included Included $ 480 Included Included
(12, 24, 36, 48 month)
Parts Warranty Included $ 270 $ 480 $210/h +
Half hour increment
Actual Cost
Out of Warranty Actual Cost $ 270 $ 480 $210/h +
Half hour increment
Actual Cost

*Call out fee include Travel and the first hour of labour.
*METRO service area include following cities:
 NSW: Sydney, Central Coast, Newcastle, Wollongong
 ATC: Canberra
 VIC: Melbourne, Geelong
 QLD: Brisbane, Gold Coast, Sunshine Coast
 SA: Adelaide
 WA: Perth
 METERO area map

More Details

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