All Mimaki staff are taking extra precautions and managing the risks from COVID-19. We would ask our customers to do the same: https://www.safeworkaustralia.gov.au/doc/coronavirus-covid-19-advice-employers. Service turnaround times may be effected during this time. Please work with us we will endeavour to do our best considering the situation and restrictions in place.
Please view below for State breakdown regarding onsite service.
New South Wales:
Due to some service engineers live in high restriction LGA’s causing currently less service manpower.
- Metro Sydney area Postcode 2000 – 2249, 2760-2770:
- Mimaki Australia is allocating service engineers as normal. However, customers may experience longer waiting time than usual for service engineer for on-site service.
- Outside metro Sydney area within NSW:
- Mimaki Australia is not allocating service engineers until the current COVID 19 lockdown situation settles. After lockdown customers may experience longer waiting times than normal for on-site service.
Victoria:
- Metro Melbourne area Postcode 3000 - 3207:
- Mimaki Australia is allocating service engineers as normal.
- Outside metro Melbourne area within Victoria:
- Mimaki Australia is allocating service engineers as normal. However, customers may experience longer waiting time than usual for service engineer for on-site service.
Queensland:
- Metro Brisbane area Postcode 4000 - 4207 excluding Postcode 4183 and 4025:
- Mimaki Australia is allocating service engineers as normal.
- Outside metro Brisbane area within Queensland:
- Mimaki Australia is allocating service engineers as normal except for restricted transportation such as air plane.
If customers need to shutdown their equipment please visit: Mimaki Shutdown Procedures